Manager, Operational Risk

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

The key responsibilities of this role are to support the adherence to the operational risk framework across M&G plc through the effective delivery and implementation of the organisations GRC platform and supporting processes

This involves:

• Managing a team of Risk Managers, ensuring quality delivery and development of team capabilities
• Support the embedding of the Group Risk Policy and Framework and Operational Risk standards on the GRC system, as well as highlighting issues of relevance to the wider business
• Change management, maintenance and support of the GRC system for M&G plc, including supporting system updates, upgrades and changes. This includes liaising with various internal and external stakeholders for issue resolution and change management
• Initiatives to improve operational risk processes to support the collation and analysis of a range of operational risk information sets (including RCSAs, KRIs, internal and external loss events) through effective use of the GRC system
• Identification of dependencies and impacts relative to the work conducted by the team in order to effectively manage and mitigate inadequate outcomes
• Work collaboratively to provide support, oversight and challenge, where necessary, to our IT support team including third party suppliers in their delivery of service request and defect resolution activity
• Work flexibly and build constructive and supportive working relationships with teams across the M&G plc and suppliers, focusing on key relationships with our GRC Vendor.
• Keep abreast of industry trends, regulatory and business issues impacting self-certification.
• Use of regulatory knowledge, business understanding and expert judgement, to quickly identify underlying issues and escalate issues, where appropriate.
• Be personally accountable for identifying, assessing, managing and reporting risks within your area of responsibility, including supporting formal risk management activities e.g. Risk & Control Self-Assessments and timely closure of Assurance action
• Compliance - To understand and adhere to M&G s Code of Conduct and, where appropriate, comply with all relevant regulatory policies. This includes completion of any mandatory training requirements.

Experience:

• Minimum of 10 years experience in a Risk/Audit function/Big4 within a financial institution with focus on Operational Risk, experience of working on embedding GRC platforms would be a significant plus
• Strong knowledge of Operational Risk in financial services.
• Recent experience in managing a team

Educational Qualification:

• Graduate/Post-graduate/MBA with experience in financial services industry, with prior experience in Operational Risk/Risk Management

Knowledge & Skills:

• Strong experience with implementation and ongoing support of a GRC system - MetricStream, as our current platform, would be desirable
• Problem solving and embedding of risk framework processes within the GRC
• Working extensively with technology and Third Parties on finding techno-functional solutions and implementing the same
• People management skills
• Curious and continually looking to seek out improvements and not just accepting the status quo
• Strong drive and delivery, committed to achieving results and delivering on time
• Strong analytical thinking and a critical evaluator of information/issues
• Practical and theoretical knowledge of business risk and control frameworks and how these map to evolving regulatory requirements.
• Excellent presentation and report writing skills, including written and oral communication skills
• Excellent stakeholder management skills, with the ability to successfully navigate a complex organisation as well as build strong relationships and work collaboratively with teams across the business
• Ability to operate remotely, in a diverse and multi-cultural environment. International work or consultancy exposure would be a definite plus
• Analytical and positive mind, excellent inter-personal and communication skills, ability to deal with people in different levels including senior management
• Ability to quickly learn and assimilate key processes and procedures
• Ability to analyse business requirements and regulations, highlighting key considerations or new requirements
• Excellent Microsoft Office 365 skills (Word, Excel, Power BI and PowerPoint).
• Ability to manage conflicting objectives and to work to pressured deadlines
• Ability to make quick independent decisions based on logical thought processes

Excellent organisation and logistical skills

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.