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Service Now Service Catalogue Functional Consultant
Luxoft
·
8-13 years
Bangalore / Bengaluru
1 vacancy
Service Now Service Catalogue Functional Consultant
Luxoft
posted 5d ago
Job Description
- Project Description:We are looking for a Senior Service Now Consultant for a European Client.
Our client is one of the leading multinational food and drink processing corporation. - Responsibilities:- Main point of contact for Application Owners: Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.
- Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.
- Guiding Technical Consultants during the build & development phase.
- Testing activities before upgrading changes to upper environments.
- Monthly Release cycle follow-up to be aware of the key release milestones.
- Support internally on DXC on backing up other Solution Consultants.
- Drive the discussions with stakeholders and users when enhancements are required,
- Propose improvements in the tools and processes,
- Document the requirements and coordinate the implementation of fixes and enhancements
with the development team
- Maintenance of process and technical documentation
- Understand client requirements and advise them on the best solutions using SNOW Technology
- Analytical problem solving - Mandatory Skills:
- ITIL
- JavaScript
- SAP Functional
- Service Now
- Web Development
- Mandatory Skills Description:- Minimum 10+ years' experience on a ServiceNow consultant role
-He/She will be the Main point of contact for Application Owners: Direct contact with the client (Application/Product Owner) to collect and manage the design requirements, enhancements or application roadmap.
- Help challenge and elaborate the requirements and application needs based on the existing design and the agreed roadmap and define the technical actions that should be developed.
- Guiding Technical Consultants during the build & development phase.
- Testing activities before upgrading changes to upper environments.
- Monthly Release cycle follow-up to be aware of the key release milestones.
- Support internally on DXC on backing up other Solution Consultants.
Personal skills and qualities:
• Strong personal commitment to quality service.
• Must have experience dealing with technical end-users in a service-oriented role.
• Highly focused on customer satisfaction.
• Ability to switch between multiple tasks/projects/contexts.
• Curious and self-learner.
• Ability to assume leadership and work without direct supervision.
• Strong interpersonal communication skills and like working with customers in problem-solving mode.
• Capacity to travel which will be necessary but is not integral to this position.
• Fluent in English - Nice-to-Have Skills Description:Familiarity with LAN rev or a comparable lifecycle management platform is a plus
Employment Type: Full Time, Permanent
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57%
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1%
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What people at Luxoft are saying
Functional Consultant salary at Luxoft
reported by
3
employees
with 3-18
years exp.
₹10
L/yr - ₹36
L/yr
121%
more
than the average Functional Consultant Salary in India
View more details
What Luxoft employees are saying about work life
based on 603 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Luxoft Benefits
Submitted by Company
Friendly Environment Global Relocation Luxoft Training Center Recognition and Evaluation Mentoring Program
Submitted by Employees
Health Insurance 
Work From Home 
Soft Skill Training 
International Relocation 
Job Training 
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Luxoft Bangalore / Bengaluru Office Locations
Bengaluru/Bangalore Office
Outer Ring Road, , Gardenia 2D bldg,
Embassy Tech Village
Bengaluru/Bangalore
560103
560103
Bengaluru/Bangalore, Karnataka Office
Gardenia 2D bldg, Embassy Tech Village, Outer Ring Road, Bengaluru, Karnataka 560103
Bengaluru/Bangalore, Karnataka
560103
560103
Service Now Service Catalogue Functional Consultant
8-13 Yrs
Bangalore / Bengaluru
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