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21 Lumina Datamatics Jobs
Resource Planner - Workforce Management
Lumina Datamatics
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- 4+ years of WFM Experience with Scheduling and Planning.
- Added advantage if candidate has forecasting experience.
- Working knowledge of WFM tools like IEX and Verint is a must.
- Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
- Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
- Ability to perform forecasting in a contact center environment and schedule to those needs is a must.
- Clear communication skills to manage client and stakeholder conversations.
- Graduate in Mathematics, Science, Statistics, or related field.
- Team player as well as a skilled individual contributor.
- Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
- Proficient in MS Office tools such as Word, PowerPoint, and Outlook.
- 4+ Years
- Graduate in Mathematics, Science, Statistics or related field.
- Market competitive
Employment Type: Full Time, Permanent
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