Sr Executive - Services

Internal Job Title: Senior Executive -After Sales and Service (Services)

Business: Lucy Electric India Pvt Ltd.

Location: Based at Ahmadabad covering West Region

Job Reference No: 3835

Job Purpose

To ensure the customer satisfaction in West Region (WR) :

To update, monitor and analyse the status /data of customer complaints.

To monitor and control and Warranty service cost in WR

To track, update , monitor and explore the RMU footprints to generate Service and spares revenue.

Job Context

To ensure the customer satisfaction in West Region:

Providing commissioning and after sales service support to customer on site in WR

Monitor and resolve the customer complaints at site in WR.

Tendering and quote for out of warranty refurbishments and spares

Training to field staff- Lucy Employees and customers

Communication with the customer for corrective and preventive actions.

To track and generate the Service and spares revenue in WR.

Job Dimensions

This position will report to Lucy India Pvt Ltd and will be based at West Region (Ahmedabad)

Key Accountabilities

These will include:

Managing the Service function in WR and lead the service team of WR.

Schedule and organize the manpower to ensure immediate technical support to customers of WR

Monitor and daily reporting of the status of customer complaints.

Communicate with the customer for complaint acknowledgement, support and resolution with CAPA

Qualifications, Experience Skills

Bachelor Degree Engineering (Electrical) with minimum 8+ years experience in After sales- Commissioning , Services Spares in similar industries.

Customer managements and Operations.

Technical knowledge for electrical switchgear and distribution network.

People management.

Behavioural Competencies

Focus on delivery, Team and business development.

Time Management.

Good communication skills

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