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based on 859 Reviews

271 London Stock Exchange Group Jobs

People Services & Solutions Advisor

Refinitiv

based on 859 Reviews

2-5 years

Bangalore / Bengaluru

1 vacancy

People Services & Solutions Advisor

London Stock Exchange Group

posted 2hr ago

Flexible timing

Key skills for the job

+ 4 more

As part of our supportive and inclusive People Function, this role will be part People Services & Solutions team and will provide first line ER support to our people leaders on a wide variety of employment related issues, ensuring that our standards for quality and timeliness are met.
Providing advice & guidance across a full range of employee relations topics, this role will also play a key part in identifying and supporting process improvements, ensuring we remove friction and enhance colleague experience.

WHAT YOULL BE DOING:

Responsible for case intake, evaluation of severity and priority to triage ER queries, ensuring timely, consistent resolution and accurate service delivery.
Ensure employee queries are addressed accurately and efficiently. Handle ER cases and provide solutions to sophisticated issues in a timely manner.
Partner with Global ER Centre of Expertise to provide consistent specialist advice and guidance in line with LSEG People Policy and Processes across the full breadth of ER, acting as a subject matter expert for identified processes, ensuring consistency and resolving operational challenges.
Ensure accurate, timely and consistent ER case recording and ER data management using our case management system. Identify trends across businesses and geographies to recommend proactive measures creating positive impact on colleague experience.
Ensure Employee Relations case management meet quality standards and service level agreements and provide high-quality service.
Provide inputs and support in identifying and implementing corrective actions as needed to drive process efficiency, manage risk and enhance colleague experience. Partner with the people operations team to identify areas for streamlining processes and improving service excellence.
Ensure that you are well-versed in processes, policies, and systems.

WHAT YOULL BRING:

Experience in ER practice and process, ideally within a service delivery team operating globally.
Proficiency in ServiceNow or other ER/HR case management systems is crucial.
A collaborative approach to delivering shared success, both when working within our own team and with our wider partners.
The ability to advise, coach and upskill our People Leaders as you take them through ER issues.
Ideally educated to degree standard or hold a bachelor s degree in a relevant field (business management, people management, operations, etc.).
Excellent written and verbal communication skills, you ll be customer focussed and dedicated to delivering great experiences.
Data-driven mindset with a focus on continuous improvement.

WHAT YOU LL GET IN RETURN:

The opportunity to join a growing team focused on delivering excellent advisory services to colleagues and people leaders around the world, collaborating closely with a global centre of expertise working to use progressive ER practices to deliver positive experiences for our colleagues.

Employment Type: Full Time, Permanent

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