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London Stock Exchange Group
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Senior Manager, ServiceNow Architect
London Stock Exchange Group
posted 4d ago
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Flexible timing
Key skills for the job
Job Description
- LSEG is undertaking an ambitious programme to digitise our enterprise Global Business Services on the ServiceNow platform. We are transforming our existing ServiceNow product families (ITSM, HRSD, ITBM) and internally developed platform applications, and digitising other enterprise workflows onto the Enterprise Service Management Platform (ServiceNow).
- Proven experience as a ServiceNow Architect, with a minimum of 3 years of hands-on involvement in ServiceNow implementations and custom application development.
- In-depth knowledge of ServiceNow architecture, including Service Portal, Service Catalog, and related modules.
- Proficiency in JavaScript for ServiceNow development.
- Excellent analytical and problem-solving skills to design effective solutions for complex business requirements.
- Solid project management skills, capable of prioritizing and managing tasks efficiently.
- Excellent communication and interpersonal skills to effectively interact with clients, stakeholders, and team members.
- Have a degree in a computer science, engineering, or similar technical discipline - A good relevant degree is desirable, but experience and the right approach to work are just as important..
- ServiceNow certifications, such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS), are a plus.
- Experience in other IT Service Management tools or enterprise platforms will be advantageous.
- Design and architect end-to-end solutions based on business requirements.
- Create technical specifications, integration points, and data mapping documentation.
- Ensure compliance with best practices and industry standards.
- Successfully deliver ServiceNow projects in a lead role.
- Collaborate with project managers and team members to manage project timelines.
- Handle multiple projects simultaneously and adapt to changing priorities.
- Develop custom applications, workflows, and automation within the ServiceNow platform.
- Implement enhancements to existing applications.
- Troubleshoot and resolve complex issues related to custom applications.
- ESM Platform Architecture Lead
- ESM Platform Software Development Lead ESM
- Product Owners
- ServiceNow Developers
- Business Analysts
- Agile Delivery Managers / Scrum Masters
Employment Type: Full Time, Permanent
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