Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Engaged Employer

London Stock Exchange Group

Compare

4.1

based on 785 Reviews

134 London Stock Exchange Group Jobs

Workforce Enablement - Senior Manager

Refinitiv

4.1

based on 785 Reviews

15-20 years

Bangalore / Bengaluru

1 vacancy

Workforce Enablement - Senior Manager

London Stock Exchange Group

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Healthcare Operations Recruitment Analytical Chemistry Relationship Management

+ 4 more

Job Description

Design, Develop & Drive comprehensive operating rhythm to lead & review the Efficiency dashboards with D&A Operations customers. Formalize the process of highlighting key achievements and areas of opportunity.
Use advanced analytics & statistical analysis to accelerate decision-making and build heuristics to quantify the impact of those decisions
Exceptional communication and customer management skills and experience partnering with senior business leaders across Finance, HR, Product, Analytics & Supports Operations to influence out operating model and how we structure our capacity plans to provide best support for our customers
Strategic Initiatives: Develop and implement workforce management strategies to improve efficiency and productivity.
Forecasting & Planning: Analyze historical data and trends to forecast future staffing needs. Develop detailed resource models to show headcount utilization and the need for major CO delivery team functions

Collaborate with Finance to align with budget implications, HR to identify and plan for how many people to hire and when, and L&D to coordinate the training process

Partner with HR and finance to drive Customer Operations location strategy

Scheduling: Build and manage staff schedules to ensure adequate coverage while minimizing labor costs.
Productivity Tracking: Provide robust measures of efficiency/productivity for each major business delivery team function.
Dashboard Design and Development: Create interactive and visually appealing dashboards using tools like Power BI.
Performance Monitoring: Track and report on key performance indicators (critical metrics) related to workforce management.
Collaboration: Work closely with other departments to align workforce strategies with overall business goals.

Handles multiple teams or a functional area, while maintaining appropriate staffing requirements to meet operational needs

Stakeholder Engagement: Develop and implement strategies for effective customer engagement and relationship management.
Manage communications with customers to ensure clear, consistent messaging and address any concerns or issues promptly.
Contribute to the development of strategic plans by providing insights and feedback from collaborators.
Applies knowledge and understanding of the businesses to tackle variety of problems - by working directly with the senior business leaders
Develop strategies to reduce costs, handle risk and enhance services
Build positive relationships with business partners and work hand in hand to understand business complaints on data quality issues and build accurate data quality checks.
Develop a plan to standardize and centralize reporting to promote consistency
Work with our other shared services groups, specifically Performance & Insights team, Business teams & Data experts
Continuously innovative on standard processes & technologies by reviewing external resources & marketplace

Qualifications/Capabilities:

Candidate must possess at least a Bachelors/College Degree, any field.
15+ years of experience leading a workforce management program, delivering resourcing plans for multiple process s.
Track record of designing and being accountable for the delivery of a global workforce management strategy
Exceptional communication and Customer management skills and experience partnering with senior business leaders
Strong Dashboarding skills
Deep understanding of workforce planning, tools and methodology
Understanding of business processes improvement and methods of working
High level of initiative, dynamism and drive
Strong interpersonal skills with all levels of staff with excellent verbal and written communication
Excellent planning, administration and organization skills

Key Competencies:

Analytical Thinking: Ability to analyze complex data and make informed decisions. Strong analytical and problem-solving skills.
Leadership: Proven track record of leading and developing high-performing teams.
Communication: Excellent verbal and written communication skills.
Problem-Solving: Strong problem-solving skills and the ability to think strategically. Understanding of data visualization principles and standard processes.
Adaptability: Ability to adapt to changing business needs and work in a fast-paced environment.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Senior Manager roles with real interview advice

People are getting interviews at London Stock Exchange Group through

(based on 101 London Stock Exchange Group interviews)

Job Portal

Campus Placement

Referral

Company Website

Walkin

Recruitment Consultant

33%

18%

17%

12%

13% candidates got the interview through other sources.

High Confidence

What people at London Stock Exchange Group are saying

1.5

Rating based on 2 Senior Manager reviews

Anonymous · Trading, Asset & Wealth Management in Bengaluru

Likes

Nothing, It's an Old Company with Old People.

Dislikes

No Job Security at all, Old people will judge you based on their old mindset, and ultimately put you in PIP, followed by asking you to put down your papers. Worst!!!

Read 2 reviews