Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Adobe

Compare

4.0

based on 1k Reviews

152 Adobe Jobs

Senior Lead - Workforce planning

Adobe Systems India Pvt. Ltd.

4.0

based on 1k Reviews

15-20 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Senior Lead - Workforce planning

Adobe

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Adobe Data Analysis Customer Service Project Management Operations Analytical Chemistry

+ 4 more

Job Description

The Opportunity

The Workforce Management (WFM) Senior Lead will play a crucial role in optimizing resource allocation, rep utilization, and productivity. This role will be central to improving seller performance metrics and supporting data-driven decisions that contribute to Annual Recurring Revenue (ARR) growth. The WFM Senior Lead will leverage data insights, forecast planning, and performance analysis to ensure that both inbound and outbound processes align with the organization s strategic goals, ultimately driving enhanced customer satisfaction and operational efficiency

What youll Do

Optimize Rep Utilization and Productivity:
- Analyse and improve representative utilization by developing productivity benchmarks, refining shift schedules, and recommending adjustments to align staffing with forecasted demand.
- Regularly monitor productivity metrics and identify trends or inefficiencies, implementing initiatives that directly increase output and performance.

Support ARR Growth through Data-Driven Insights:
- Perform detailed analysis of seller performance metrics to identify factors influencing ARR, such as response rates, close rates, and effectiveness of engagement methods.
- Provide actionable insights to sales and customer service teams to maximize ARR growth by highlighting high-value opportunities and pinpointing areas for improvement.

Long and Short-Range Forecasting for Inbound Volume:
- Generate accurate long-term and short-term projections for inbound volume, using advanced modelling techniques to ensure optimal staffing levels.
- Collaborate with cross-functional teams to understand seasonal and promotional impacts on volume, allowing for proactive planning and scheduling.

Insights on Outbound Seller Performance:
- Conduct deep-dive analyses into outbound seller activity, examining data on dial-outs, conversation engagement rates, and conversion effectiveness.
- Provide regular reporting and insights on outbound performance to identify successful engagement tactics and drive alignment with sales goals.

What you need to succeed

A bachelor s degree
Minimum 15 years of work experience
Skills required
- Stakeholder management, project management
- Workforce Management Expertise: Strong understanding of WFM principles, including forecasting, capacity planning, scheduling, and real-time management.
- Analytical and Data Analysis Skills: Proficient in data analysis tools and techniques, with the ability to interpret complex data, identify trends, and present insights in a clear and actionable way.
- Strategic Thinking and Problem Solving: Ability to translate insights into strategic recommendations that support ARR goals and operational efficiency.
- Strong Communication and Collaboration: Effective communicator who can work cross-functionally with sales, customer service, and BI teams to drive performance improvements.