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Executive
Logistics Sector Skill Council
posted 15d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Provide professional customer service while maintaining friendly, positive & customer-centric attitude.
- Creation and management of Contracts, customer documentation and maintain base records.
- Preparation and coordination of Apprentice training plans with establishment.
- Follow‐up with candidates, TPA & Establishments on contract status, issues with it.
- Maintains knowledge of Schemes and Programs by reading related periodicals and attending education seminars.
- Close co-ordination, co-operation & communication with Establishment, TPA & Apprentice.
- Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritised manner
- Performs callbacks to customers, answer support related email, phone calls, chats and other electronic communications.
- Identify and resolve concerns received from Portal User community with online service requests.
- Preparing of statistics data as required by management.
- Priority handling of escalated service requests & resolve on time.
- Act as a central point of contact in crisis/incident situations and share information as necessary.
- Individual Customer Management.
- Exhibit passion for delivering superior customer support & services by going above and beyond.
- Build member loyalty by delivering excellent follow through and follow up to stakeholders.
- Assist with invoice and billing to establishment post assessment & follow-up.
- Interface with other business areas, Customer Master Data, Logistics sector skill council, Billing Support and Commercial Team
- Work in a fast-paced environment with frequently changing priorities
Employment Type: Full Time, Permanent
Read full job description What people at Logistics Sector Skill Council are saying
Executive salary at Logistics Sector Skill Council
reported by
1
employee
with 4
years exp.
₹2.2
L/yr - ₹2.9
L/yr
44%
less
than the average Executive Salary in India
View more details
What Logistics Sector Skill Council employees are saying about work life
based on 9 employees
Strict timing
Monday to Friday
Within country
Day Shift
Logistics Sector Skill Council Benefits
View more benefits
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