Relationship Manager - Customer Service - Lodha Group

Role & responsibilities

Service Delivery:

• Offer the best possible customer delight at all times by way of exhibiting best qualities like listening, acknowledgement, empathy, helpfulness and most importantly customer centricity •Ensure consistency across touch-points - At the Sales Office / premises, At Customers Home/ Office, on the phone / via email / SMS / any documentation •Tracking Customer Satisfaction and maintaining the high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements

Preferred candidate profile:

Candidate with Excellent communication skills.

Good in handling customer complaints and collections.

Interested candidates may share their profiles on - zoheb.rawal@lodhagroup.com

Regards,

Zoheb