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3.6

based on 82 Reviews

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13 Locobuzz Jobs

Customer Success Executive

3-3 years

₹ 5 - 5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

1 vacancy

Customer Success Executive

Locobuzz

posted 1mon ago

Job Description

JD - Customer Success | Locobuzz
About LocoBuzz: Locobuzz is a SaaS platform that converges with technologies such as Artificial Intelligence, Machine Learning, Big Data Analytics, and Automation, to provide brands with a 360-degree Customer Experience Management Suite. Locobuzzs powerful analytics algorithms have helped seasoned brands establish a strong foothold in the digital hemisphere and transformed their customer experience journeys. Visit our website LocoBuzz for more information on our CX management products and services
Position: Customer Success SpecialistLocation: Mumbai or DelhiPosition Overview:As a Customer Success Specialist at Locobuzz, you will be responsible for guiding new customers through the onboarding process, maintaining strong customer relationships, and ensuring they derive maximum value from our products and services. You will act as a customer advocate within the company, provide expert product advice, proactively engage with customers, and drive customer retention and growth.
Key Responsibilities:Customer Onboarding:
-Guide new customers through the onboarding process, ensuring they have a smooth transition and are fully equipped to utilize our products and services.-Conduct onboarding sessions and provide comprehensive training to new customers.
Relationship Management:-Build and maintain strong, long-lasting customer relationships by understanding their business needs and ensuring our solutions deliver maximum value.-Regularly check in with customers to assess their satisfaction and address any concerns.
Customer Advocacy:-Act as the voice of the customer within the company, providing feedback to internal teams to improve product features and services.-Represent customer interests in internal meetings and strategic planning sessions.
Product Expertise:-Develop a deep understanding of our products and services, providing expert advice and training to customers to help them achieve their goals.-Stay updated on product developments and industry trends to effectively support customers.
Proactive Engagement:-Monitor customer health metrics and proactively reach out to customers to address issues, provide updates, and ensure their ongoing success.-Anticipate customer needs and offer proactive solutions to potential challenges.
http://www.locobuzz.com
Issue Resolution:-Address and resolve customer concerns promptly and effectively, coordinating with internal teams as necessary.-Manage and track customer issues to ensure timely resolution and customer satisfaction.
Renewals and Upselling:-Work towards customer retention and identify opportunities for upselling and cross-selling additional products or services.-Develop and execute strategies to maximize customer lifetime value.
Reporting and Analytics:-Track and report on key metrics related to customer success, providing insights and recommendations to improve customer experience.-Use data-driven insights to inform customer success strategies and initiatives.
Qualifications:Bachelors degree in Business, Marketing, Communications, or a related field.Proven experience in customer success, account management, or a similar role in a SaaS
company.A strong understanding of AI technologies, Big Data, and Machine Learning is a plus.Excellent communication, interpersonal, and presentation skills.Ability to build strong relationships and manage multiple stakeholders.Proactive, self-motivated, and able to work independently as well as part of a team.Strong analytical skills and ability to use data to drive decisions.Experience with customer success tools and CRM systems.
Benefits:Medical Coverage: We care about your health and well-being. We offer comprehensive
medical coverage to ensure you and your family have access to quality healthcare.Opportunity to Work in a Fast-Paced and Dynamic Organization: At Locobuzz, we thrive on
innovation and agility. Youll have the chance to work in an environment where every day brings new challenges and opportunities for growth. Your contributions will make a real impact on our dynamic organization.
Learning and Upskilling: At Locobuzz we believe in continuous learning and development. Youll have access to resources and support for your professional development, which may include training, workshops, and opportunities to expand your skill set.
Collaborative Workplace: Collaboration is at the heart of our culture. Youll be part of a team that values open communication, knowledge sharing, and working together to achieve common goals. Your ideas and insights will be heard and respected, fostering a sense of belonging within our collaborative workplace.

Employment Type: Full Time, Permanent

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People are getting interviews at Locobuzz through

(based on 6 Locobuzz interviews)
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66%
17%
17% candidates got the interview through other sources.
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What people at Locobuzz are saying

Customer Success Executive salary at Locobuzz

reported by 1 employee with 3 years exp.
₹4.5 L/yr - ₹5.8 L/yr
6% less than the average Customer Success Executive Salary in India
View more details

What Locobuzz employees are saying about work life

based on 82 employees
63%
87%
59%
95%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Locobuzz Benefits

Submitted by Company
Health Insurance
Soft Skill Training
Reward and Recognition
Job Training
Education Assistance
Submitted by Employees
Work From Home
Health Insurance
Team Outings
Soft Skill Training
Job Training
Education Assistance +6 more
View more benefits

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Locobuzz Mumbai Office Location

View all
Mumbai Office
Headquarter
C/301, Business Square, Chakala, Andheri East, Mumbai - 400093 Mumbai
400093

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