Customer Success Manager

POC and Onboarding of New Customers:

• Prioritize successful onboarding to ensure clients quickly grasp essential features.

• Facilitate a smooth transition from sales to product adoption.

Monitoring Customer Health Metrics

• Continuously track client progress along their customer journey.

• Identify upsell opportunities and address churn risks promptly.

• Ensure timely deliverables from the product to the customer.

Collaborating Across Departments

• Work closely with ops, development, sales, finance, and other teams to solve client issues.

• Balance client requests with organizational resources.

Voice of the customer:

• Identify new customer problems for feedback to the product team

• We thought you would never ask We offer all the usual stuff: competitive salary, flexible working hours, and challenging product culture but the real perks are:

• Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.

• World-class team that loves solving tough problems and have a bias for action. Tanla is an equal-opportunity employer.