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Refund & Retention Executive
LMES Academy
posted 9hr ago
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Flexible timing
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Job Description
Position: Refund & Retention Executive Experience: 1 Years to 3Years Type: Full Time Shift: Rotational Shift Week Off: Rotational Key responsibilities may include: Refund Processing: Efficiently handling refund requests, verifying eligibility, and ensuring accurate processing according to company policies.
Customer Interaction: Engaging with customers seeking refunds, actively listening to their concerns, and providing clear explanations regarding refund policies.
Handling Frustrated Customers: Identifying at-risk customers during refund requests, proactively reaching out to understand their dissatisfaction, and offering solutions to retain their business.
Retention Strategies: Implementing targeted retention programs like loyalty offers, exclusive deals, or product upgrades to incentivize customers to stay.
Customer Feedback Analysis: Analyzing customer feedback from refund interactions to identify trends and areas for improvement in products, services, or customer service processes.
Data Management: Maintaining accurate records of refund requests, customer interactions, and key retention metrics within the CRM system.
Escalation Management: Handling complex refund disputes or escalated customer issues, collaborating with relevant departments to find effective resolutions.
Required Skills: Excellent Communication Skills: Ability to clearly explain policies, address customer concerns, and build rapport with customers.
Problem-Solving Skills: Identifying root causes of customer dissatisfaction and providing practical solutions to resolve issues.
Customer Focus: Prioritizing customer satisfaction and actively seeking ways to exceed their expectations.
Analytical Skills: Analyzing data to identify customer trends and patterns to inform retention strategies.
CRM Proficiency: Expertise in using customer relationship management systems to track customer interactions
Customer Interaction: Engaging with customers seeking refunds, actively listening to their concerns, and providing clear explanations regarding refund policies.
Handling Frustrated Customers: Identifying at-risk customers during refund requests, proactively reaching out to understand their dissatisfaction, and offering solutions to retain their business.
Retention Strategies: Implementing targeted retention programs like loyalty offers, exclusive deals, or product upgrades to incentivize customers to stay.
Customer Feedback Analysis: Analyzing customer feedback from refund interactions to identify trends and areas for improvement in products, services, or customer service processes.
Data Management: Maintaining accurate records of refund requests, customer interactions, and key retention metrics within the CRM system.
Escalation Management: Handling complex refund disputes or escalated customer issues, collaborating with relevant departments to find effective resolutions.
Required Skills: Excellent Communication Skills: Ability to clearly explain policies, address customer concerns, and build rapport with customers.
Problem-Solving Skills: Identifying root causes of customer dissatisfaction and providing practical solutions to resolve issues.
Customer Focus: Prioritizing customer satisfaction and actively seeking ways to exceed their expectations.
Analytical Skills: Analyzing data to identify customer trends and patterns to inform retention strategies.
CRM Proficiency: Expertise in using customer relationship management systems to track customer interactions
Employment Type: Full Time, Permanent
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What people at LMES Academy are saying
What LMES Academy employees are saying about work life
based on 43 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
LMES Academy Benefits
Education Assistance 
Job Training 
Work From Home 
Soft Skill Training 
Health Insurance 
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