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Engaged Employer

LMES Academy

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3.8

based on 49 Reviews

7 LMES Academy Jobs

Refund & Retention Executive

LMES Academy Pvt.Ltd.

3.8

based on 49 Reviews

1-2 years

Chennai

1 vacancy

Refund & Retention Executive

LMES Academy

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Legal Advisory Recruitment Relationship Management CRM Training

+ 7 more

Job Description

Position: Refund & Retention Executive Experience: 1 Years to 3Years Type: Full Time Shift: Rotational Shift Week Off: Rotational Key responsibilities may include: Refund Processing: Efficiently handling refund requests, verifying eligibility, and ensuring accurate processing according to company policies.
Customer Interaction: Engaging with customers seeking refunds, actively listening to their concerns, and providing clear explanations regarding refund policies.
Handling Frustrated Customers: Identifying at-risk customers during refund requests, proactively reaching out to understand their dissatisfaction, and offering solutions to retain their business.
Retention Strategies: Implementing targeted retention programs like loyalty offers, exclusive deals, or product upgrades to incentivize customers to stay.
Customer Feedback Analysis: Analyzing customer feedback from refund interactions to identify trends and areas for improvement in products, services, or customer service processes.
Data Management: Maintaining accurate records of refund requests, customer interactions, and key retention metrics within the CRM system.
Escalation Management: Handling complex refund disputes or escalated customer issues, collaborating with relevant departments to find effective resolutions.
Required Skills: Excellent Communication Skills: Ability to clearly explain policies, address customer concerns, and build rapport with customers.
Problem-Solving Skills: Identifying root causes of customer dissatisfaction and providing practical solutions to resolve issues.
Customer Focus: Prioritizing customer satisfaction and actively seeking ways to exceed their expectations.
Analytical Skills: Analyzing data to identify customer trends and patterns to inform retention strategies.
CRM Proficiency: Expertise in using customer relationship management systems to track customer interactions

Employment Type: Full Time, Permanent

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