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The BIG Advantage

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46 The BIG Advantage Jobs

Customer Relationship Manager (CRM)

The BIG Advantage

1-5 years

Kolkata

1 vacancy

The BIG Advantage

posted 9d ago

Job Role Insights

Key skills for the job

Salesforce Relationship Management Key Account Management Customer Relationship Client Onboarding Client Retention

+ 1 more

Job Description

We are seeking a dynamic and proactive Customer Relationship Manager for Virtual Channel to join our team. This role is pivotal in nurturing and managing relationships with our clients to enhance satisfaction, retention, and loyalty. The ideal candidate will excel in understanding client needs, resolving issues, and driving initiatives that contribute to a positive client experience.

Key Responsibilities:

Client Engagement: Develop and maintain strong relationships with key clients, understanding their needs, goals, and challenges. Act as the main point of contact and trusted advisor.
Customer Satisfaction: Monitor and ensure high levels of customer satisfaction through regular check-ins, feedback collection, and addressing any issues or concerns promptly.
Account Management: Oversee and manage client accounts, ensuring that all deliverables and service commitments are met. Coordinate with internal teams to align on client needs and project requirements.
Issue Resolution: Actively address and resolve any client issues or complaints. Work cross-functionally with support, sales, and other departments to find solutions and improve client satisfaction.
Retention Strategies: Develop and implement strategies to enhance client retention and loyalty. Analyze client feedback and behavior to identify opportunities for improvement.
Reporting and Analysis: Prepare regular reports on client status, satisfaction, and performance metrics. Analyze trends and provide insights to inform business decisions and strategy.
Upselling and Cross-Selling: Identify opportunities for upselling or cross-selling additional products or services to existing clients. Work with the sales team to drive growth and expand client relationships.
Client Onboarding: Oversee the onboarding process for new clients, ensuring a smooth transition and setting the stage for a positive long-term relationship.
Market Trends: Stay informed about industry trends and best practices to provide clients with valuable insights and recommendations.