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Customer Service Support Representative I - Email & Chat Process
2-5 years
Chennai
1 vacancy
Customer Service Support Representative I - Email & Chat Process
LivingSocial
posted 5mon ago
Job Role Insights
Key skills for the job
Job Description
You ll spend time on the following:
- Respond to emails and chats from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
- Manages email, chats, and calls from customers
- Resolve customer issues in a timely and consistent manner
- Manage time and productivity to meet daily individual and team ticket targets
- Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features Previous professional experience in a customer service capacity, preferably in a high-volume, transactional environment
- Strong written and verbal communication skills
We re excited about you if you have :
- Respond to emails and chats from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
- Manages email, chats, and calls from customers Resolves customer issues in a timely and consistent manner
- Manages time and productivity to meet daily individual and team ticket targets
- Stay current with knowledge of the internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features Previous professional experience in a customer service capacity, preferably in a high-volume, transactional environment
- Strong written and verbal communication skills Experience in e-commerce or back office environment will be an added advantage
- Comfort in a computer-based role for up to 8 hours a day. Ability to work in any shift based on business needs.
- Minimum Experience: 2+ Years of Experience.
- Graduation is Mandatory (must have all the relevant docs & Provisional certificate)
- Willing to work in Rotational shifts - Night Shifts / US Shifts.
Employment Type: Full Time, Permanent
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