Retail Floor Manager

Retail Operation

• Effectively manage the retail shop within the defined policies and guidelines set by the company, ensuring 100% customer satisfaction at all times.
• Control day-to-day operations by scheduling manpower, ordering stock, and developing the team.
• Ensures maintenance of the facility and the equipment.
• Maximize sales by adhering to the company policies.
• Ensuring proper merchandise in the store.
• Manage, maintain, and submit timely reports as required of all merchandise and non-merchandise stock.
• Accountable for Inventory handling & integrity issues.
• Maintain the weekly Roster Building and retaining customer relationships through continuous interaction and customer engagement.
• To ensure the effectiveness of process improvements, training needs analysis and stock management.
• Maintain security controls-cash, keys, alarms, and stock.
• Share customer feedback with the management to help strategize the growth of the brand.

Business Development

• Implement and monitor processes related to area operations. Plan and Implement promotional plans.
• Meeting targets effectively

Team Management

• Ensure that the staff is fully updated and trained on product knowledge, Schemes, and customer service expectations.
• Supervise all activities of staff to make sure the business is performing well in all areas including sales, service, security, presentation, merchandising, stock control, and effective employee turnover.
• Creating growth paths for deserving, identified, and eligible employees.

Miscellaneous

• To initiate tie-ups with brands/retailers with the objective of increasing footfall for stores
• To initiate tie-ups with different media to ensure increased brand visibility