Outbound Calling Executive

Job Location : Santacruz West (Gazdhar Bandh)

Good English Communication

Required Experience : Minimum 1+ year in Calling

Key Responsibilities:

• Handle outbound calls in a professional and efficient manner.
• Provide accurate and timely information regarding products/services to customers.
• Resolve customer issues and complaints, ensuring high satisfaction.
• Maintain detailed records of customer interactions and follow up as required.
• Update customer records and systems based on interactions.
• Collaborate with other teams to address customer needs and improve service delivery.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.

Skills & Qualifications:

• Proven experience in a call centre or customer service role (preferred).
• Excellent verbal communication and listening skills.
• Ability to remain calm and professional in stressful situations.
• Proficient in using computers and customer service software.
• Strong problem-solving skills and attention to detail.
• Ability to work independently as well as part of a team.