Center Manager - Sales - IT (4-9 yrs)

Key Responsibilities:

1. Develop and implement effective sales strategies to maximize revenue and achieve sales targets.

2. Lead and motivate the sales team to achieve individual and team targets. Provide coaching, training, and performance feedback to enhance sales skills and productivity.

3. Build and maintain strong relationships with existing and potential customers. Ensure high levels of customer satisfaction by addressing inquiries, resolving complaints, and providing personalized assistance when needed.

4. Monitor key sales metrics, such as conversion rates, average transaction value, and customer retention, to track performance and identify areas for improvement. Develop action plans to address any issues and drive continuous improvement.

5. Develop and manage the sales budget, including setting targets, allocating resources, and controlling expenses. Ensure cost-effective sales operations while maximizing revenue generation.

6. Conduct market research and competitor analysis to stay informed about industry trends, customer preferences, and competitive offerings. Use insights to adjust sales strategies and gain a competitive edge.

7. Collaborate with other departments, such as marketing, operations, and finance, to align sales activities with overall business objectives. Coordinate promotional campaigns, product launches, and other initiatives to drive sales growth.

8. Prepare regular sales reports and presentations for senior management, highlighting performance against targets, key metrics, and actionable insights. Provide recommendations for strategic decisions based on data analysis.

Skills and Qualifications:

- 4+ experience in sales management, preferably in a similar industry or environment.

- Hands on experience in building & handling large team.

- Strong leadership skills with the ability to inspire and motivate teams.

- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.

- Analytical mindset with the ability to interpret sales data and draw actionable conclusions.

- Results-oriented with a track record of achieving and exceeding sales targets.

- Strategic thinking with the ability to develop and implement effective sales strategies.

- Proficiency in sales software and CRM systems.