Divisional Head - Telesales - Online/eCommerce Industry (12-16 yrs)

- Complete responsibility of Sales, P&L of the division / cluster. The cluster could be home needs, education, properties / rentals, health/wellness or events

- Direct Interaction with High value customers (service providers)

- Assess local market conditions and identify current and prospective sales opportunities

- Periodic review with Zonal heads on their performance and areas of improvement

- Review weekly and monthly performance of the Revenue officers

- Allocation of targets and potential data allocation

- Coaching, mentoring of the team. Manage attrition of team members. Should be able to lead a team of 10 to 15 ROs effectively

- Focus on areas of improvement provide appropriate feedback to the team

- Efforts and call quality of revenue officers to be monitored frequently to improve productivity and conversion of sale

- Work along with Learning and Development team to improve on productivity

- Foster a positive environment and ensure customer satisfaction and proper team operations.

- A graduate or post-graduate with minimum 8 to 10 years of inside sales experience in a consumer internet company, of which, minimum 4 to 5 years should have been in a managerial role leading a team of 15 to 20 people

- Must have recent experience in online/ecommerce related industry

- Should have managed large volumes with high value sales

- Good knowledge of the topography and the market is critical. Should know the clusters including the location & the services well with an updated knowledge on competitors

- Excellent analytical skills for competitor study, customer insight, running campaigns & drawing insights, generate data with effective reporting, building key performance indicators, market scanning and strategic planning

- Should lead from the front, coach & mentor the Revenue officers to inspire them towards higher productivity & achieving their targets

- Must be a good team player and goal oriented. Should have an optimistic attitude, self-motivated, initiative driven, ambitious, flexible, motivating personality and a natural leader.

- Should be hands-on, a high performer with a can-do attitude, high level of sense of ownership, and a great business sense/ entrepreneurial mindset

- Excellent communication and presentation skills.

- Should know local language and preferably managed field sales as well