Executive - Customer Care - Banking (1-2 yrs)

Role & responsibilities :

- Handle customer inquiries and resolve issues efficiently.

- Provide accurate information about banking products and services.

- Process transactions and maintain customer records.

- Ensure compliance with banking regulations and policies.

- Deliver excellent customer service and enhance customer satisfaction.

- Build strong relationships with customers to understand their financial goals and offer tailored solutions that add value to their banking experience

- Develop a deep understanding of our banking products and services to identify upselling opportunities based on customer needs and preferences

Preferred candidate profile :

- Minimum Bachelor's degree/Graduation must

- Prior experience in customer service or banking is preferred.

- Strong communication and interpersonal skills.

- Ability to handle customer queries and complaints effectively.

- Basic computer skills.