Executive - Customer Care - Manufacturing (0-1 yrs)

Key Responsibilities :

- Manage inbound and outbound customer calls in a professional and friendly manner.

- Address customer inquiries, provide information about Fenesta products, and resolve issues promptly.

- Maintain detailed records of customer interactions, issues, and resolutions.

- Collaborate with the team to handle escalations and ensure customer satisfaction.

- Assist customers in understanding product offerings and guiding them through the purchasing or service process.

- Meet or exceed individual performance metrics, including response times, quality of service, and customer satisfaction scores.

- Provide feedback to management on recurring issues to help improve products and processes.

Key Requirements :

- Experience Level: Open to Freshers and Experienced Candidates

- Minimum Qualification: Bachelor's degree in any discipline.

- Strong communication skills, both verbal and written.

- Ability to work well in a fast-paced environment and manage time effectively.

- Proficiency in customer service software and CRM systems (preferred but not mandatory).

- A customer-centric attitude with the ability to empathize with and resolve customer concerns.

- Prior experience in a customer service or call center role is a plus but not required.

What We Offer :

- Competitive salary package ranging from 1.8 LPA to 3 LPA.

- Opportunity to work with a leading brand and gain industry knowledge.

- Dynamic and collaborative work environment.

- Training and growth opportunities for career advancement.