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Support Specialist L3
Lingaro
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide expert service support as L3 specialist for the service.
- Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.
- Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.
- Proactive and timely update assigned tasks, provide response and solution within agreed teams timelines.
- Problem corrective action plan proposals.
- Deploying bug-fixes in managed applications.
- Gather requirements, analyze, design and implement complex visualization solutions
- Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.
- Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests.
- Provide technical feedback and mentoring to teammates
- Willing to work either ASIA, EMEA, or NALA shift
- Strong analytical thinking and problem-solving skills.
- Strong communication skillset - ability to translate technical details to business/non-technical stakeholders
- Extensive experience with SQL, T-SQL, PL/SQL Language - includes but not limited to ETL, merge, partition exchange, exception and error handling, performance tuning.
- Experience with Python/Pyspark mainly with Pandas, Numpy, Pathlib and PySpark SQL Functions
- Experience with Azure Fundamentals, particularly Azure Blob Storage (File Systems and AzCopy).
- Experience with Azure Data Services - Databricks and Data Factory
- Understands the operation of ETL process, triggers and scheduler
- Logging, dbutils, pyspark SQL functions, handling different files e.g. json
- Experience with Git repository maintenance and DevOps concepts.
- Familiarity with building, testing, and deploying process.
- Nice to have:
- Experience with Control-M (if no experience, required to learn on the job)
- KNIME
- Power BI
- Willing to be cross-trained to all of the technologies involved in the solution.
Employment Type: Full Time, Permanent
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