Sr. Associate Diagnostic Quality Manager

Dear All,

We are hiring for below requirement

1. Paramedic Management

• Requirement audit wrt paramedic as per Business vertical
•  Paramedic training, documentation & process adherence.
• Quality monitoring  driving OTA in coordination with Ops, grooming standards, Temperature monitoring,  monitoring & training with regards to sample collection expertise.
• Training Paramedics for corporate camp as per SOP
• Training Paramedics on upsell & upgrade pitch & script.

2. Report Accuracy

•     Ensure the accuracy and precision of diagnostic tests and results.
•     Monitor error rates and work towards reducing them.
• Monitoring Report TAT & Breach % & share callouts if deviations observed
•     Adhere to turnaround times for diagnostic test results, RCA & CAPA on report quality  escalations & feedback analysis.
•     Ensure timely communication of critical findings to relevant stakeholders & process alignment. 

3. Data Interpretation 

•     Interpret reports to track performance metrics and identify areas for improvement.
•     Provide insights and recommendations based on data analysis.
•     Identify opportunities for process improvements and implement changes.
•     Engage in ongoing training and professional development.
• Should have good excel & communication skills

4. Customer Satisfaction

•  Ensure high levels of customers by monitoring & driving CSAT & NPS.

5.Sales Associate Training

• Training on existing packages & in case of package revision.
• Reviewing the script & making necessary changes if required.

6. B2B Hospital Training

• Driving paramedic to ensure training & alignment with Hospitals & Clinics.
• Planning & monitoring training session.
• Ensuring the PSNs raised due to documentation reduces incrementally.