Assistant Manager Service

Job Summary/ Purpose of Position

Assistant Service Manager

To ensure the customer satisfaction, support for the Customer Service staff and operational assistance to Head of Customer Service.

Role and Responsibilities

Operational assistance to the Head of Customer Service and Sales Team Handling of service requests.
Arranging of service activities
Train company and Customer Service staff with Head of Customer Service, Service Managers Assure technical support to customers, Service engineers and the sales department Ensure adherence to warranty policies including fitment of warranty parts, return of failed parts. Ensure warranty recoveries from concerned factories by raising clear and timely warranty claims,
Planning of tools, software availability with all engineers.
Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MOMs, emails, etc.
Requirements:
Special abilities, skills:
Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group settings.
Field experience as Service Engineer
Ability to interface with all levels of staff.
Demonstrated ability to handle confidential information.
Perform other related duties as assigned assist company in any needed duty to achieve Company goals. Working with a pro-active approach.

Qualification and Education Requirements

BE/Diploma Mechanical

Should have 9-10 years of working experience on Earthmoving and mining equipment as Service/Sr. Service engineer/Asst Manager Service/Warranty Manager. Preferably Excavators, Wheel Loaders, Dozers etc.