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15 Liebherr Appliances India Jobs

Manager Service HO

15-18 years

Mumbai

1 vacancy

Manager Service HO

Liebherr Appliances India

posted 4d ago

Job Description

Job Summary / Purpose of Position Responsible for Service Manager

Role and Responsibilities

In charge for field service support in collaboration with the field managers, Service Business, warranty administration, Inventory planning for warranty to ensure the customer satisfaction, support for the Customer Service staff and operational assistance to Head of Customer Service.

Organization level:

1) Position : Manager Service HO

2) The employee reports to : Head of Customer Service

Responsibilities/Duties:

Operational assistance to the Head of Customer Service.

Act as a strong link between Customer Service & Sales Department.

Ensure Customer Satisfaction to a very high level.

Ensuring Caring, developing and winning back of lasting customer relationships.

Ensure warranty recoveries thru the warranty team.

Generate ideas and implement them to generate the spares & service business viz AMC, FMC, Paid Jobs, component repairs, training etc.

Ensuring adequate inventory of common warranty failures

Help generate operation and maintenance costing for sales department.

Train company and Customer Service staff with Head of Customer Service, Service Managers.

Do the skill mapping of the field team and draw training plan accordingly.

Create failure analysis reports/ generate statistics for taking up with factories.

Assure technical support to Field and HO Service Team and the sales department

Ensure adherence to warranty policies including fitment of warranty parts, return of failed parts.

Ensure all the mandatory services, service checks are done in time by field team.

Planning of tools, software availability with all engineers.

Ensure all service records are up to date

Be a collaborative member between warranty team and finance for warranty claims

Monthly reporting to principal, LID finance, Service Head, Divisional Head etc.

Qualification and Education Requirements

Bachelor of Engineering (Mechanical/Mining) / Diploma in Mechanical Engineering

Experience

Should have 15-18 years of working experience on Earthmoving and mining equipment as Service/Sr. Service engineer/Asst Manager Service/Warranty Manager. Preferably Excavators, Wheel Loaders, Dozers etc.

Preferred Skills / Special Skills

Well conversant with hydraulic, electrical systems and engine systems.

Well conversant with Service Business viz FMC, AMC etc.

Working on ERP for warranty claim generation.

Our Offer:

- Compensation at par with industry standards | Coporate Health Insurance & term life insurance.

- Financial Stability | annual reviews | service awards & reward recognization | career progression

- Join a dynamic and safety foucsed team

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Sneha Shelke at: sneha. shelke@liebherr. com.

One Passion. Many Opportunities.

The company
Liebherr India Private Limited with its main site in Mumbai was founded in 2006. It is responsible for sales and customer service of maritime cranes, construction machines (earthmoving, special deep foundation, tower cranes, and concrete technology), mining, mobile and crawler cranes and material handling technology in India and some neighbouring countries.

Location

Liebherr India Private Limited

Kesar Solitaire, 25th & 26th Floor, Plot No. 5, Sector 19

Sanpada, Navi Mumbai - 400705, India

Contact

Ms. Sneha Shelke

sneha. shelke@liebherr. com


Employment Type: Full Time, Permanent

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What people at Liebherr Appliances India are saying

3.0
 Rating based on 1 Service Manager review

Likes

Being in growing up and environment, unable to get satisfy on compensation, work culture, work life balance and cost modification at early stage

Dislikes

Cost modification at early stage, benefits to employees left, narrow policy and going deeper into discard motivation,

  • Salary - Bad
  • +6 more
Read 1 Service Manager review

Service Manager salary at Liebherr Appliances India

reported by 4 employees with 13-29 years exp.
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₹12.3 L/yr - ₹18 L/yr
92% more than the average Service Manager Salary in India
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What Liebherr Appliances India employees are saying about work life

based on 132 employees
56%
36%
42%
100%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Liebherr Appliances India Benefits

Job Training
Health Insurance
Soft Skill Training
Free Transport
Team Outings
Work From Home +6 more
View more benefits

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