Senior Executive â?? IT Support

We are looking for a skilled and motivated IT Support Senior Executive to join our team in Salem. As a Senior Executive, you will play a key role in providing technical support, maintaining IT infrastructure, and ensuring the smooth operation of our systems.

Key Responsibilities:

Travel Flexibility: Willingness to travel to alternate office locations to address technical issues.

Remote Support Expertise: Utilize Remote Desktop Protocol (RDP) to efficiently resolve issues remotely.

Technical Support: Provide prompt assistance to end-users, resolving hardware and software concerns effectively.

Windows Server Administration: Manage and maintain Windows Server environments to ensure performance, stability, and security.

Domain Management: Handle domain configurations, user account setups, and access permissions.

Networking Support: Apply basic networking principles to troubleshoot and resolve connectivity issues.

Firewall Management: Support and maintain basic firewall configurations.

Issue Diagnosis: Identify and resolve technical issues, escalating when required.

Documentation: Maintain detailed records of IT processes, system configurations, and resolutions for future reference.

Team Collaboration: Partner with IT teams and other departments to address and support organizational IT needs.

User Training: Conduct sessions to educate end-users on IT processes, tools, and best practices.

Qualifications:

A minimum 3- 5 years of experience in IT support.
Strong expertise in Windows Server management and domain administration.
Foundational knowledge of networking principles and firewall configurations.
Proven problem-solving skills with excellent verbal and written communication abilities.
Capability to work both independently and as part of a collaborative team.
Relevant IT certifications (preferred but not mandatory).

Skills Required:

Windows Server Administration
Domain Management
Basic knowledge of Networking and Firewall

Other Benefits:

Paid Sick leave, Casual leave and compensatory leave
Paid Parental leaves based on the company norms (Maternity Paternity)
To help Employees Children Education support
Holidays based on Indian US
Week offs on Saturdays and Sundays
Employee Reward Program
Health insurance
Provident Fund
Full-time employment with opportunities for career growth and development.