Senior Desktop & Mobility Engineer - Intune Specialist

As a Senior Desktop Mobility Engineer - Intune Specialist, you will design, deploy and manage Windows 10/11 and Apple OS x/iOS devices and applications across our enterprise environment. Provide technical guidance for complex issues related to desktop operating systems, mobile devices, cloud services, and security policies. You will work with other IT teams, vendors, and partners to ensure the performance, availability, and security of our desktop infrastructure. Position Expectations:

• Expertise in Windows 10/11 build and understanding of Windows Operating System

• Expertise in PowerShell scripting and automation

• Good Knowledge in Intune

• Expertise with packaging software for Intune

• Knowledge of MacOS and IOS

• Proficient in Active Directory and Group Policy Objects (GPOs)/Configuration Service Providers (CSPs)

• Knowledge of Modern Device Management/Universal Endpoint Management (MDM/UEM) concepts and best practices

• Manage the OS upgrade process and the image life cycle process for desktop devices.

• Provide third level OSD management support for custom in-house and industry standard applications and troubleshoot issues with high quality and efficiency.

• Collaborate across departments to collect the requirements and resolve ongoing issues and perform root cause analysis during the project phase.

• Be the technical liaison between clients, customers, and vendors to implement new technologies or bring issues to resolution.

• Good understanding of networking principles, such as VLANs, NAT/SNAT.

• Good understanding of cloud technologies and service-oriented architecture The Desktop Engineer will be successful in this role when they can execute the following strategic tasks/responsibilities:

• Develop automated remediation tasks for common desktop issues.

• Generate reports on problem management activities, including status, incident reduction, closed problems, opened problems, opportunities, and breakdowns.

• Conduct trend analyses on the volume and nature of incidents and problems and provide proactive solutions to prevent or resolve them.

• Create architectural design documents and presentations, and document technical procedures for applications and operations.

• Collaborate with a global team to ensure successful project delivery.

About You:

• Keep abreast of the latest developments and trends in desktop engineering and related fields.

• Pursue learning and improvement in desktop engineering and related domains.

• Willingness to help and learn.

• Support multiple senior leaders simultaneously with different personality types and leadership styles.

• Configure and troubleshoot Apple and Windows devices at an expert level.

• Build application deployment packages for Mac and Windows

• Use Service Now proficiently.

• Provide mobile device support.

• Apple certifications (ACMT) (MIB) is good to have.

• Have expertise with Microsoft Intune

• Maintain confidentiality and privacy of sensitive information.

• Have Apple and Windows Certifications or be willing to obtain them