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5 Indevia Accounting Jobs

IT Desktop Engineer

1-3 years

Mumbai

1 vacancy

IT Desktop Engineer

Indevia Accounting

posted 13hr ago

Job Description


GROWTH. PASSION. FUN. YOU ARE NEXT!

Company Profile

Indevia Accounting Pvt Ltd, a subsidiary of Indevia Accounting Inc., is a rapidly growing accounting firm based in Andheri, Mumbai. The company is an accounting firm of the future,using Robotics, Analytics, and Lean Six Sigma principles to improve quality, streamline processes and increase productivity. The focus is on providing timely, accurate, and meaningful accounting to franchisees and franchisors, with a specialty in the U.S. Quick Service Restaurant (QSR) industry. The company is the preferred accounting vendor for four national QSR chains in North America and serves over 35 other brands. IAPL maintains Quality Management Systems (QMS) certified to ISO 9001, and Information Security Management Standard (ISMS) to ISO 27001. You can learn more about us at www.indevia.com .

Job Profile: IT Desktop Engineer.
Department: Information Technology
Job Type: Full-time, Shift-based, Work from home, Field Job
Experience : 1-3 years

Job Summary
A skilled and proactive IT Desktop Engineerto join Indevia IT team. The ideal candidate will be responsible for providingcomprehensive IT support to end-users, managing desktop systems, managing dailyIT Ticketing tool, maintain IT Inventory, monitor cloud servers, Activedirectory, VPN, etc. This role requires ITIL certification, a willingness towork in shifts, the ability to handle field-based tasks effectively and good communicationskills,

Key Responsibilities
  1. Desktop Support
    • Install, configure, and maintain desktop hardware, software, and peripherals.
    • Troubleshoot and resolve hardware and software issues for end-users.
    • Perform regular system updates and patches.
    • Cloud Server Management
      • Support cloud server configurations.
      • Ensure secure access to cloud services/servers for end-users.
      • Monitor cloud server performance and address connectivity issues.
      • Monitor folder permissions
      • ITIL Implementation
        • Follow ITIL best practices for incident, problem, and change management.
        • Document IT issues, resolutions, and preventive measures as per ITIL standards.
        • Shift Field Work
          • Provide IT support during assigned shifts, including weekends and holidays.
          • Visit field locations to resolve on-site technical issues.
          • Coordinate with remote teams and escalate unresolved issues as needed.
          • Communication Collaboration
            • Provide clear and professional communication to users and stakeholders.
            • Train end-users on basic IT troubleshooting and system usage.
            • Collaborate with cross-functional teams to support IT projects.

              Requirements

              Required Skills and Qualifications
              1. Technical Skills
                • Proficiency in desktop operating systems (Windows, macOS).
                • Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud).
                • Knowledge of networking concepts, including LAN, WAN, and VPN.
                • Hands-on experience with remote desktop tools and IT service management (ITSM) software.
                • Certifications
                  • ITIL Foundation Certification (mandatory).
                  • CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar (preferred).
                  • Soft Skills
                    • Excellent verbal and written communication skills.
                    • Strong problem-solving and analytical abilities.
                    • Ability to work effectively under pressure and manage multiple tasks.
                    • Work Environment Adaptability
                      • Willingness to work in rotational shifts and adapt to a dynamic work schedule.
                      • Readiness to travel to various locations for on-site support.

                        Preferred Qualifications
                        • Experience in IT desktop support or similar roles (1-3 years preferred).
                        • Familiarity with ITIL implementation in an organizational setup.
                        • Experience working in a field-based role.

                          Benefits
                          Regardless of skills and experience, we look for people withthe following personal traits.

                          Passionate, entrepreneurial-minded innovators and disrupters; game-changers thattake ownership in the work they produce and bring it each and every day. We lookfor people who collaborate, who are inspirational, who have passion that can make adifference by working as a team while striving for global excellence. If you takeinitiative, enjoy an entrepreneurial culture, and want to participate in an interesting,challenging, growing, and exciting environment where your ideas on how to improvethe company will be welcomed, implemented, and rewarded, we are the perfectplace for you.

                          We are an Equal Opportunity Employer with no discrimination as to gender, religion, caste, creed, disability, or national origin.




Employment Type: Full Time, Permanent

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What people at Indevia Accounting are saying

What Indevia Accounting employees are saying about work life

based on 20 employees
80%
84%
92%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Indevia Accounting Benefits

Job Training
Health Insurance
Soft Skill Training
Work From Home
Cafeteria
Team Outings +6 more
View more benefits

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