Store Manager- Alwar, Pali & Chomu

: Driving Net Promoter Score Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers

Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level

People development (Attrition Control

Cash & Inventory management

Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standard