Optometrist

JOB DESCRIPTION-OPTOMETRIST
Title – Optometrist/Sr. Optometrist
Reporting to – Store Manager
Skip Level – Areas Operations Manager
About Lenskart
With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include
prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers’ eye powers.
About the Role
The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also
includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks,
dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer
experience.
Responsibilities
Area
Activities expected to be performed by a Lenskart Optometrist
Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the
free eye check-up
Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to
deliver the best shopping experience to the customers
Understanding the POS system to ensure that the transactions are processed effectively
Being dedicated to customer satisfaction and resolving any concerns that the customer has
Customer focus:
Driving Net
Promoter Score
Following the 12-step Optometry process at Lenskart, during the eye check-up
Sharing the prescription clearly and educating the customer about single vision and progressive
lens while recommending the appropriate lens and/or frames
Eye check-up &
dispensing
Performing a quality check of the lenses fitted before handing over the product to the customer
Presenting the customer with an optimal selection of products based on customer preferences
Understanding the unstated needs of the customer, asking relevant questions, and picking the
right time to pitch the recommended solutions
Product
recommendation
Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
Post making the sale, coordinating with the customer for product pick-up, after receiving due
communication from the warehouse. In case of returns, he/she is expected to understand the
reason and try to resolve the same to control the return percentage.
Achieving sales
Vs. Plan & SOP
adherence
Maintaining the store as per Lenskart standards, cleaning the frames and other equipment
regularly, and ensuring there is no deviation as per the SOP
Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or
damage in the store
Store upkeep &
maintenance
Personal attributes & competencies
Minimum qualification: Diploma/ Bachelors in Optometry
Fresher’s are eligible to apply- no minimum work experience required
Ability to build rapport and trusting relationships
Ability to understand unstated needs of the customer and offer solutions
.
Clear communication and active listening skills
Ability to adapt to changing environment and openness to learn
Proactive task ownership, result-orientation, and customer-orientation
Ability to multitask and organize activities based on priority
.