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148 Lenskart Jobs

Team Lead

2-5 years

₹ 5 - 7L/yr

New Delhi, Gurgaon / Gurugram

2 vacancies

Team Lead

Lenskart

posted 17hr ago

Job Description

As a Customer Support Team Leader, you will play a crucial role in ensuring our customers receive exceptional service and support. You will lead a team of customer support representatives, providing guidance, mentorship, and support to ensure team success. You will also be responsible for overseeing daily operations, resolving escalated issues, and continuously improving processes to enhance customer satisfaction.


Minimum 2 years of experience as TL on papers and background of customer support .

Creating an inspiring team environment with an open communication culture Setting clear team goals

Oversee day-to-day operation and performance Motivate team members.

Communicate with teams about their performance Monitor team performance and report on metrics Discover training needs and provide coaching Listen to team members feedback and resolve any issues or conflicts Plan and organize team building activities. Effectively manage shift operations.

Strong Knowledge and Experience on Operational Metrics. (CSAT, Shrinkage, Quality scores, , Attrition management). Track Customer Satisfaction & ensure closure of complaints. Strong Rapport building skills with Team & stakeholders, manage attrition in the team.

Evolve more effective work process for improving customer interactions.

Identify relevant training needs of agents & ensure effective implementation.

Handle escalated customer concerns and complaints, resolving them promptly and effectively to maintain customer satisfaction.



Please share the relevant resume on anjali.bharti@lenskart.in




Employment Type: Full Time, Permanent

Read full job description

Prepare for Team Lead roles with real interview advice

Top Lenskart Team Lead Interview Questions

Q1. How did u refine the refraction correction
Q2. Why there is difference power between contact lens and spectacle
Q3. What is refraction eye testing is refraction
View all 165 questions

What people at Lenskart are saying

2.6
 Rating based on 26 Team Lead reviews

Likes

Satisfied With Lenskart

  • Salary - Excellent
  • +6 more
Dislikes

Nothing , Overall was Good

Read 26 Team Lead reviews

Team Lead salary at Lenskart

reported by 101 employees with 1-10 years exp.
₹1.9 L/yr - ₹7.2 L/yr
51% less than the average Team Lead Salary in India
View more details

What Lenskart employees are saying about work life

based on 3.1k employees
51%
37%
52%
96%
Strict timing
Rotational Shift
No travel
Day Shift
View more insights

Lenskart Benefits

Submitted by Company
Relaxed Dress Code
Intra-preneurship
ESOPs
Life & Health Insurance Covering Your Family
Lenskart Discounts for Friends & Family
Big Responsibilities From Early Days +1 more
Submitted by Employees
Job Training
Health Insurance
Soft Skill Training
Work From Home
Team Outings
Cafeteria +6 more
View more benefits

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