Lead - Collection Strategy

Job responsibilities -

• Create segmentation in the portfolio based on the risk attached to the clients for efficient handling
• Monitoring portfolio for increasing delinquency patterns based on the portfolio triggers
• Creating Standard and Adhoc management reporting and analysis for portfolio review
• Analyze data to identify early warning signals (Productivity, efficiency & effectiveness) and proactively provide feedback in order to take corrective actions
• Effective trigger based on monitoring to ensure adherence to the process in place and regular improvement ideas for initiating positive changes in the process.
• Proactively seeks, finds and recommends opportunities to improve customer experience, processes, policies, budget vs actual and profit for the company
• Proactively finds work/ analysis that helps collection/ recovery team to improve performance
• Effectively mentors other team mates to help them develop their analytics tools & techniques and risk management skills and knowledge about the business and processes
• Document all changes and strategies for ready reference.
• Create regular champion challengers to drive continuous improvement(improved performance, reducing cost)