Last Mile Lead

Job Purpose Statement: Overall responsible for last mile delivery management of stores. Ensuring the last mile vendor management, optimizing cost for last mile and ensuring best in class delivery experience to customers.

1. Able to manage delivery fleet on ground to ensure on time delivery of orders.
2. Work with SQ city teams to deliver best in class customer experience through delivery boys at the doorstep.
3. Able to take decisions on ground keeping customer first.
4. Handle last mile delivery cost, resources and drive the teams on ground to deliver the best.
5. End to end ownership in terms of planning and execution of last mile operational tasks of the city or region.
6. Able to negotiate with vendors to optimize cost and have a network or build network of last mile vendors
7. Has innovating mindset to think differently and improve things so that overall customer experience is top notch
8. Drive productivity at delivery boy level to minimize cost and run operations efficiently.

Eligibility Criteria:

1. Has worked in ecommerce grocery environment with scale and challenges both at last mile operations (2-4 years experience)

2. Preferably someone who has lived in respective city, understands the city dynamics

3. Managed a team of mid size in previous experiences.