2 IBM Lead Engineer Jobs

Responsibilities


As an L3 Lead Engineer (AI) you will play a key role in the success of the enablement of AI Accelerator on Power by driving customer bug resolution in a timely manner and with high quality.
Primary responsibilities include:

Customer Support Focal and lead for the AI accelerator Stack.

Lead the Level3 customer support team responsible for resolving customer issues and handling necessary interlocks with development and Level 2 teams on regular basis

Level3 support Developer/specialist responsible for coming up with RCA for the customer issues and solutions for the customer issues withindetermined SLA

Custodian to design, improve and execute best practises andensure industry standard support process is adhered to.

Work with Product Managers, Senior leaders to understand the evolution of the project scope. Required education Bachelor's Degree Required technical and professional expertise

Over 15 years of extensive experience working in product development with C++/C code base.

Strong proficiency in C++ programming, designing/coding of complex programs.

Experience working with customer support tooling and processes.

Experience in Algorithms, Data Structures/File Structures.

Good understanding of Unix/Linux internals.

Good understanding of machine learning and AI foundations.

Proven expertise in Debugging (gdb etc), troubleshooting device drivers and Problem-Solving skills.

Experience in Source code repository systems git, scripting languages Python, working with containers (docker/podman).

Proven Interpersonal, oral, and written communication skills.

Interact with customers, understand their requirements, and add new feature functions.

Ability to work closely with cross-functional teams across multiple locations (worldwide).