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L3 Lead Engineer (AI)
IBM
posted 21d ago
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Job Description
Responsibilities
As an L3 Lead Engineer (AI) you will play a key role in the success of the enablement of AI Accelerator on Power by driving customer bug resolution in a timely manner and with high quality.
Primary responsibilities include:
Customer Support Focal and lead for the AI accelerator Stack. Lead the Level3 customer support team responsible for resolving customer issues and handling necessary interlocks with development and Level 2 teams on regular basis Level3 support Developer/specialist responsible for coming up with RCA for the customer issues and solutions for the customer issues withindetermined SLA Custodian to design, improve and execute best practises andensure industry standard support process is adhered to. Work with Product Managers, Senior leaders to understand the evolution of the project scope. Required education Bachelor's Degree Required technical and professional expertise Over 15 years of extensive experience working in product development with C++/C code base. Strong proficiency in C++ programming, designing/coding of complex programs. Experience working with customer support tooling and processes. Experience in Algorithms, Data Structures/File Structures. Good understanding of Unix/Linux internals. Good understanding of machine learning and AI foundations. Proven expertise in Debugging (gdb etc), troubleshooting device drivers and Problem-Solving skills. Experience in Source code repository systems git, scripting languages Python, working with containers (docker/podman). Proven Interpersonal, oral, and written communication skills. Interact with customers, understand their requirements, and add new feature functions. Ability to work closely with cross-functional teams across multiple locations (worldwide).
As an L3 Lead Engineer (AI) you will play a key role in the success of the enablement of AI Accelerator on Power by driving customer bug resolution in a timely manner and with high quality.
Primary responsibilities include:
Employment Type: Full Time, Permanent
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What people at IBM are saying
Rating based on 4 Lead Engineer
reviews
Anonymous · Production, Manufacturing & Engineering
in Ahmedabad
Likes
IBM as a brand is good. Nothing else about working is likable.
Dislikes
Politics, bureaucracy, layoff, overtime, weekend work, Gender bias
- Salary - Bad
+6 more
Lead Engineer salary at IBM
reported by
47
employees
with 7-14
years exp.
₹14.7
L/yr - ₹50.5
L/yr
75%
more
than the average Lead Engineer Salary in India
View more details
What IBM employees are saying about work life
based on 22.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
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