Sap C4C Technical Consultant

The Technology Consultant facilitates the implementation and support of the SAP Cloud solution to enhance the clients business functionality and overall performance, while maintaining a high degree of customer satisfaction.

* Perform detailed analysis of complex business process requirements and provide appropriate

system solutions; identify, interpret, validate and document customer requirements

* Facilitate workshops to collect business requirements

* Map client business requirements, processes and objectives; develops necessary product

modifications to satisfy clients' needs.

* Design, customize, configure and testing of C4C

* Identify gaps, issues and work around solutions.

* Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems.

* Handle changes or emergency transports as needed for high priority issues;

* Document functional designs, test cases and results.

* Proactively identify and propose business process and/or system enhancements

* Provide consulting services on both new implementations and existing support projects

* Act as a liaison between the business functions and the technical team.

* Provide ad-hoc training and user support as required

* Work self-directed and independently; may act as subject matter mentor to more junior members

* Experience in a full cycle implementation as well as in support projects.

* Experience in Integration between C4C and / SAP ERP either using CPI and PI