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Technical Implementation Engineer
Landis+Gyr
posted 3mon ago
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Flexible timing
Key skills for the job
Job Description
System Acceptance Testing (SAT) for new customer deployments / upgrades
Lead creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable
Adhere to formal change control processes
Knowledge of two-way AMI technology, from head-end software to the field endpoints.
Ensure Service Now tickets are fully documented and resolved or escalated to appropriate support tier, within SLA guidelines
Proactively follow through on all technical issues to ensure items are addressed accurately and promptly
Support software installation activities for new releases and provide post-implementation support.
Act as the liaison to the other business units within Landis+Gyr, as needed, to resolve and follow through on issues / defects.
Mandatory skills:
Strong technical analytical skills - ability to do complete methodical root cause analysis and troubleshooting technical issues
Highly adaptable in a dynamic work environment
Accustomed to working in an environment driven by high standards for service and system delivery
Excellent team player - self-starter with the ability to work unsupervised
Ability to plan and maintain schedules
Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions
Knowledge of Oracle/SQL Server/PostgreSQL database
Excellent written and oral communication skills
Self-motivated, proactive, able to work under time constrained conditions
Demonstrate customer focus with proven ability to resolve customer issues appropriately
Strong customer communication and service skills
Knowledge of RF Mesh / wireless /networking/ communication technologies
Experience with Windows desktop/server platforms and Linux/Unix
Experience with Hardware Security Modules/Load balancers is a plus
Ability to multitask and prioritize
Ability to travel to customer sites ~ 50%
Qualifications--Education, Experience, Knowledge, Skills Abilities Required
B.E./B/Tech. (Electronics and Communications/Computer Science/IT) from a four-year college or university degree from a technical institution. Six plus years successful performance in a customer service or technical support related position in communication technology related field including independent travel and customer contact. Knowledge of software operating systems, networking, and applications. Experience with utility operations, AMI operations is a plus.
4+ years of Industry experience
Energy Utility operations experience is a plus
Experience in working with solutions involving both software and hardware
Excellent communication skills - ability to interact with end-users a must.
Employment Type: Full Time, Permanent
Functional Areas: Other
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Flexible timing
Monday to Friday
No travel
Day Shift
Landis+Gyr Benefits
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