Consultant Applications Support

Role & responsibilities

• Core Banking Application Support: Provide level 3 support for core banking applications, including troubleshooting, issue resolution, and root cause analysis.
• Mobile Banking Application Support: Support mobile banking applications, ensuring seamless customer experience and resolving technical issues.
• Net Banking Application Support: Provide support for net banking applications, ensuring secure and reliable online banking services.
• Support for Other Banking Applications: Provide support for other banking applications, including payment gateways, ATM/POS systems, and risk management systems.
• Technical Expertise: Serve as a technical expert for banking applications, providing guidance and advice to clients and internal teams.
• IT Service Management: Collaborate with clients to implement IT service management best practices, including incident, problem, and change management.
• Banking Systems Knowledge: Demonstrate in-depth knowledge of banking systems, including core banking, payments, and risk management.
• Client Relationship Management: Develop and maintain strong relationships with clients, ensuring high levels of customer satisfaction.
• Team Leadership: Lead and mentor junior team members, providing guidance and support to ensure successful project delivery.

Preferred candidate profile

• 5+ years of experience in application development and deployment
• 5+ years in application migration and modernization
• 5+ years in application architecture, middleware and data experience
• Variety of technologies including BI, database principles, programming fundamentals, SQL, hardware/software, operating systems and networking
• Strong technical acumen & deep working knowledge of Agile Methods, Service Architecture, and enterprise Cloud Integration
• Strong ability to influence, collaborate and build relationships with key stakeholders, vendors, and cross-functional teams
• Education: BE/BTech /MCA
  Certification:  Industry leading software development certification

Preferred Skills and Experience

• SaaS application implementation experience: (Oracle E-Business Suite, NetSuite, Infor, Unit 4, PeopleSoft, Oracle Cloud ERP, SAP, Lawson, etc.)
• Application modernization tools, e.g. CAST
• Experience in using and implementing Develop processes
• Past experience in assisting stakeholders in quantifying risks and developing mitigation and remediation strategies