Customer Support _ Order Management With SAP

Role & responsibilities

Join our team where we prioritize excellent service and customer satisfaction. We are dedicated to fostering a collaborative environment that supports professional growth and development.

Job Description: We are looking for a motivated and detail-oriented Customer Service Executive to join our team. The ideal candidate will possess excellent communication skills and a strong understanding of supply chain management, preferably with experience in SAP. This role requires flexibility to work night shifts and a commitment to delivering outstanding service to our clients.

Key Responsibilities:

• Provide exceptional customer service through both email and phone communication, ensuring a positive experience for all clients.
• Respond to customer inquiries, resolve issues, and provide accurate information related to services and products.
• Collaborate with team members to address customer needs and enhance overall service delivery.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Assist in the management of supply chain inquiries, leveraging knowledge of Supply Chain Management (SCM) and SAP as needed.
• Work in a fast-paced environment, adapting to varying client requirements and schedules.

Key Requirements:

• Minimum experience of 1-2 years in a customer service role, preferably in a related field.
• Excellent verbal and written communication skills, with proficiency in email and phone communication.
• Typing speed of at least 25 words per minute.
• Preferred knowledge in Supply Chain Management (SCM) and experience with SAP.
• Flexibility to work night shifts, typically from 08:30 PM to 05:30 AM or 06:30 PM to 03:30 AM IST (note: timings may vary based on client requirements and Daylight Saving Time).
• Ability to work effectively in an office-based environment as specified by the client.

Why Join Us?

• Be part of a dynamic team that values communication and collaboration.
• Opportunity for career growth and professional development.
• Contribute to meaningful projects that support our clients' needs.