We are Hiring For Customer Support - Voice Process in Bangalore

Greetings from Infosys BPM Ltd.,

We are hiring for Customer Support Voice Process in Bengaluru.

Please find below Job Description for your reference:

Process Associate - (1 - 2 Years)

Required Skill Set

General Skills (Communication and Soft Skills)

- Ability to effectively listen and respond appropriately, probe and position to create a dialogue with the customer to build a positive experience

- Ability to empathize and relate to customers

- Prioritize the customers needs and concerns throughout the call

- Can structure a call in an organized, efficient, and professional manner which is easy to understand by the customer

- Ability to present oneself as positive, polite, and professional throughout the call

Technical Skills

- Basic knowledge and understanding of overall client process

- Identifies routine customer needs/problems and determines solutions/options to resolve problems using current workflow

- Technical functional knowledge possesses technology savviness and adept in adapting to any changes in tools and processes

Competencies / Duties and Responsibilities

- Exhibits highest standards of ethics and integrity

- Demonstrates customer service skills

- Teamwork

- Adaptability to change

Other Requirements / Qualifications

customer service and contact center Experience

Senior Process Associate (2 - 4 Years)

General Skills (Communication and Soft Skills)

- Ability to effectively listen and respond appropriately, probe and position to create a dialogue with the customer to build a positive experience

- Ability to empathize and relate to customers

- Prioritize the customer’s needs and concerns throughout the call

- Ability to efficiently handle complicated concerns and provide alternate solutions or options while keeping in mind customer’s needs and considering business impact

- Can structure a call in an organized, efficient, and professional manner which is easy to understand by the customer

- Ability to present oneself as positive, polite, and professional throughout the call

Technical Skills

- Basic knowledge and understanding of overall client process

- Identifies routine customer needs/problems and determines solutions/options to resolve problems using current workflow

- Comes up with new idea/s to improve own work area

- Technical functional knowledge – possesses technology savviness and adept in adapting to any changes in tools and processes

Competencies / Duties and Responsibilities

- Exhibits highest standards of ethics and integrity

- Demonstrates customer service skills

- Teamwork - Supports peers, superiors, and customers by going the extra mile in building rapport

- uses problem solving and analytical thinking skills in handling calls

- Adaptability to change

Other Requirements / Qualifications

Additional years of Customer service and contact center experience

Willing to perform other duties as assigned

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd