Payout & Support

Hello,

Greeting from Kotak Life Insurance!

Job Location - Goregaon East

Job Role - Operation (Commission Payout)

Contact Person - Sangita Mandal (8369252270)

Email ID - kli.sangita-manadal@kotak.com

Key Responsibilities:

Query desk Management

• Manage assist portal for partners responding timely to queries around Payout and hierarchy within pre-determined timlines.
• Liaison with support teams to ensure queries relating to MIS, R&R, Persistency, Commission, etc are responded to
• End to End support to Partner management team for wealth, APC and tied channel

Rework Management

• Liaison with partner management team and understanding the queries raised by partners.
• Identifying frequently raised queries by partners and reducing frequently asked queries
• Releasing the knowledge series to partner management team for new launched schemes and impact on payout
• Liaising with HR for end to end payout tracking and end to end tracking of the payout made to each partner

Salary and incentive calculation and payout for all major variable agency channels of Kotak Life

• Maintaining and reconciling hierarchy of partners
• Salary and incentive calculation, validation, audit
• Ensure accuracy, TAT and timelines for the payout

MIS preparation, Partner exception and escalation handling

• Preparation of various MIS to ensure timely communication to Partners
• Ensuring fast track resolution of the queries escalated to Senior management
• Managing and maintain documentation of the exception taken if any