Customer Support Associate

Education: Any degree related to Computer Science/IT

• The primary job of a customer support executive is to address customer issues and resolve them in a timely and efficient manner.
• Support represent interact with customers on a variety of channels such as phone, email.
• ensure that all valid customer concerns are being dealt with immediately.

• Possessing excellent product knowledge to enhance customer support.

• Ability to meet deadlines and prioritize tasks.

• Competency in Microsoft applications including Word, Excel, and Outlook.

• Updating, implementing, and maintaining procedures.

• Documenting and communicating the results of your efforts.

• Conducting meetings and presentations to share ideas and findings.

• Prioritizing initiatives based on business needs and requirements

• Working closely with clients, technicians, and managerial staff.