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Customer Support Associate
CoreLogic
posted 1mon ago
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Flexible timing
Key skills for the job
Job Description
The CoreLogic Associate Customer Support position is a help desk, front line support for legacy NextGear Solutions and CoreLogic customers. The position supports both training and troubleshooting assistance by providing consistent, high quality, efficient, friendly, and knowledgeable service.
Duties Will Include:
- Answer incoming channels (chat, voice, voice mail, web, and email inquiries) on basic customer issues. For example, and not limited to, general and technical software questions, password recovery, database, and web site navigation inquiries.
- Actively work on open and solving interaction types within individual and team queues.
- Actively listen, document, and analyze information about the customer s inquiry and determine appropriate resolution.
- Follow proper escalation procedures to the next level of support and include all necessary information. For example, job number, screen capture, username, step by step recreation of the issue.
- Solve at least 80% of incoming interactions on the first try.
- Achieve and maintain above a 90% customer satisfaction score.
- Provide support for identified defects or database issues where solutions already identified.
- Ensure all interaction types logged with the appropriate level of data in the help desk customer ticket tracking system.
- Promote a professional help desk image by offering a consistent, high quality, efficient, friendly, and knowledgeable service to internal and external customers.
- Demonstrate an understanding of help desk priorities and goals with an active participation.
- Responsible for staying signed into the help desk phone system and actively working during designated shift.
Job Qualifications:
- High school diploma or equivalent work experience required, bachelors degree with degree or courses in MIS, CS, or similar preferred.
- At least one year of customer service or software quality assurance experience required, with technology-related customer service experience preferred.
- Open to weekend and/or non-traditional shifts.
- High energy, a self-starting team player.
- High sense of urgency and follow-through.
- A natural problem-solving personality, driven to solve puzzles.
- Comfortable working in a fast-paced, unstructured environment, with strong ability to think on your feet and learn quickly.
- Typing of at least 50 words per minute required.
- Clear communicator with good spelling and grammar skills.
- Knowledge of construction industry or accounting basics are a plus
Employment Type: Full Time, Permanent
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What CoreLogic employees are saying about work life
based on 22 employees
Flexible timing
Monday to Friday
No travel
CoreLogic Benefits
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