L1 L2 Support Engineer

Job Description: L1 Linux/GCP Support Engineer

Position: L1 Linux/GCP Support Engineer

Location: Work from office-Bengaluru

Employment Type: Full-time

Job Summary:

We are seeking a skilled and motivated L1 Linux/GCP Support Engineer to provide technical support for our cloud-based infrastructure, primarily focusing on Google Cloud Platform (GCP) and Linux environments. As an L1 engineer, you will be responsible for handling first-level support tasks, including monitoring, troubleshooting, and resolving technical issues. You will work closely with higher-level support engineers and system administrators to ensure the stability and efficiency of our systems.

Key Responsibilities:

• Monitor and respond to system alerts, incidents, and requests in a timely manner.
• Troubleshoot and resolve basic technical issues related to Linux servers, GCP services, and network connectivity.
• Assist in configuring and maintaining GCP services, including Compute Engine, Cloud Storage, and Networking.
• Perform basic system administration tasks, such as managing users, permissions, and file systems in Linux.
• Escalate complex issues to higher-level support when necessary, following established escalation protocols.
• Ensure all support requests are properly documented, tracked, and closed in the ticketing system.
• Follow standard operating procedures (SOPs) to ensure compliance and efficiency in managing infrastructure.
• Communicate clearly with internal teams, customers, and third-party vendors to provide updates and resolutions.
• Participate in on-call rotations to provide 24/7 support coverage when required.

Required Skills and Qualifications:

• Basic knowledge of Linux systems (e.g., Red Hat, Ubuntu, CentOS) and experience with command-line tools.
• Familiarity with Google Cloud Platform (GCP) services and basic cloud computing concepts.
• Understanding of networking fundamentals (DNS, TCP/IP, firewalls, VPNs).
• Experience with ticketing systems (e.g., Jira, ServiceNow) and IT support processes.
• Good problem-solving skills and ability to diagnose technical issues.
• Strong communication skills in both English and Spanish (verbal and written).
• Willingness to work in a shift-based/on-call support environment.

www.kognivera.com