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Workday HCM Support Analyst
Kognitiv
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Work independently and directly with clients to assist in day-to-day support of Workday assisting in, but not limited to: transactional support, testing execution, report development, data loading, how-to guidance, and troubleshooting as necessary.
- Deliver high-quality support across multiple industries
- Fulfill customer help desk requests by receiving, interpreting and responding to incidents through multiple mediums; documents all pertinent issue resolution information through ticketing system.
- Properly escalate unresolved issues to the next level of support and/or tracks, routes and redirects problems to correct resources.
- Ensure proper recording, documentation and incident closure- including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Identify solutions and suggest improvements to processes which will add value to the business
- Maintain a general working knowledge of data privacy best practices, with a willingness to learn the applicable HR and payroll specificities
- Execute tasks and objectives to achieve service level agreement (SLA) marks
- Work in a fast-paced environment that requires tasks to be completed quickly and accurately.
- 1+ years experience supporting Workday environments in any of the following areas: Workday Integrations, Workday Core HCM
- Base knowledge and experience with Workday business processes, organization structures and hierarchies, security roles, job and position structures, and reporting.
- Experience with integration tools such as EIB, Solution, and Object Transporter to facilitate data conversion and migration of configuration.
- Excellent communication skills, both verbal and written. Ability to communicate clearly and effectively with customers and colleagues in a remote working environment.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Demonstrated commitment and achievement to delivery excellence and client satisfaction.
- Ability to prioritize and organize work to ensure overall timeliness and quality standards with little supervision. Ability to effectively manage against timelines, deadlines, and goals.
- Capable of working within remote teams and alongside clients, as well as on individual tasks with no supervision.
- Advanced Microsoft Excel skills required.
- Ability to work in a fast-paced environment and to adapt to frequent change.
- Ability to meet travel requirements (
- Availability to work across time zones, minimum UK hours expectation.
Employment Type: Full Time, Permanent
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