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2 Kognitiv Jobs
Workday Support Specialist
Kognitiv
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Kognitiv Inc. seeks to be the best in the Workday ecosystem in both customer and employee satisfaction. Responsibilities:
- Work independently and directly with clients to assist in day-to-day support of Workday assisting in, but not limited to: transactional support, testing execution, report development, data loading, how-to guidance, and troubleshooting as necessary.
- Deliver high-quality support across multiple industries
- Fulfill customer help desk requests by receiving, interpreting and responding to incidents through multiple mediums; documents all pertinent issue resolution information through ticketing system.
- Properly escalate unresolved issues to the next level of support and/or tracks, routes and redirects problems to correct resources.
- Ensure proper recording, documentation and incident closure- including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Identify solutions and suggest improvements to processes which will add value to the business
- Maintain a general working knowledge of data privacy best practices, with a willingness to learn the applicable HR and payroll specificities
- Execute tasks and objectives to achieve service level agreement (SLA) marks
- Work in a fast-paced environment that requires tasks to be completed quickly and accurately.
Qualifications:
- 1+ years experience supporting Workday environments in any of the following areas: Workday Integrations, Workday Core HCM
- Base knowledge and experience with Workday business processes, organization structures and hierarchies, security roles, job and position structures, and reporting.
- Experience with integration tools such as EIB, Solution, and Object Transporter to facilitate data conversion and migration of configuration.
- Excellent communication skills, both verbal and written. Ability to communicate clearly and effectively with customers and colleagues in a remote working environment.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Demonstrated commitment and achievement to delivery excellence and client satisfaction.
- Ability to prioritize and organize work to ensure overall timeliness and quality standards with little supervision. Ability to effectively manage against timelines, deadlines, and goals.
- Capable of working within remote teams and alongside clients, as well as on individual tasks with no supervision.
- Advanced Microsoft Excel skills required.
- Ability to work in a fast-paced environment and to adapt to frequent change.
- Ability to meet travel requirements (
- Availability to work across time zones, minimum UK hours expectation.
Employment Type: Full Time, Permanent
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