Senior Manager IT & Infrastructure

Senior Manager IT Services

• Able to manage geographically diverse IT operations and team handling experience
• Able to implement and govern comprehensive IT strategies, aligning with business objectives to foster growth and efficiency.
• Execute multi-region IT budgeting, achieving significant cost savings and optimizing IT expenditures.
• Spearheaded IT transformation projects, including data center operations, and vendor management, enhancing service delivery.
• Championed customer service and incident management, maintaining high satisfaction rates and SLA compliance.
• Instituted robust IT security measures, mitigating risks and ensuring compliance with industry standards.
• Negotiated and managed vendor contracts, aligning technology solutions with organizational needs.
• Developed business continuity and disaster recovery plans, establishing IT audit standards for operational excellence.
• Drove new initiatives & cost savings, delivered customized business systems. Managed domains across IT, ITES, and BPO verticals.
• Should have experience to manage Support Engineer, Network Engineer and Cloud Engineer.
• Must have IT support Transition experience.
• Should have experience to work with overseas client : US
• Able to manage KRAs & SLAs for US customers.

If interested share CV at sheeraz.ahmad@kwglobal.com