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3 Goldman Sachs Knowledge Manager Jobs

Asset & Wealth Operations - Knowledge Management - Associate

3-8 years

Hyderabad / Secunderabad

1 vacancy

Asset & Wealth Operations - Knowledge Management - Associate

Goldman Sachs

posted 1mon ago

Job Description

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as we'll as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.
YOUR IMPACT
We are seeking a Knowledge Management Associate responsible for providing program management oversight of our standard operating procedures for the Marcus Call Center. These procedures are an important part of ensuring standard, legal and regulatory compliant conduct by delivery teams. The goal of Knowledge Management is to improve an organizations efficiency, decision-making, and innovation by ensuring that the right information is available to the right people at the right time.
BUSINESS OVERVIEW
The firm s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.
JOB SUMMARY AND RESPONSIBILITIES
  • Provide direction as a Knowledge Management team lead, manage projects, and deliver updates to management
  • Provide oversight of requested process changes, developing new Statement of Procedures (SOP) and lead process improvement projects to manage queue
  • Write or lead the development of new SOPs
  • Work with stakeholders and functional reviewers such as Marcus Delivery managers, process owners, Legal, Risk and Compliance for Knowledge Management documents and procedures and facilitate approvals
  • Manage Change Management process for updates
  • The job requires some overlap with US working hours
BASIC QUALIFICATIONS
  • Bachelor s degree in information science, library science, business administration or related field in another field with experience creating concise, readable and user-friendly documentation
  • Minimum 7 years of demonstrable experience in a related a Knowledge Management role
  • Knowledge of standard Knowledge Management processes and knowledge management systems eg Right Answers, Service Now etc
  • Knowledge of standard project management and business process tools eg, JIRA, Signavio,
  • Excellent written communication skills, including the ability to effectively convey financial services material with new hires and tenured colleagues alike
  • Ability to question status quo and think through creative solutioning to ensure efficiency and appropriate risk management
  • Aptitude for building relationships and ability to communicate complex issues to a wide array of internal partners with different levels of product experience
  • Intermediate to Expert level proficiency in the Microsoft tool suite, including Excel, Word and PowerPoint
  • Self-motivated and proactive team player, who takes ownership and accountability of projects
  • High level of integrity, creativity, perseverance and openness to change
  • Strong organizational skills as we'll as the ability to effectively manage competing priorities
PRIMARY RESPONSIBILITIES
  • Certified Knowledge Manager
  • 3+ years of experience in instructional design
  • Experience using and managing a knowledge management system
  • Prior Call Center and FinTech Services experience

Employment Type: Full Time, Permanent

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(based on 186 Goldman Sachs interviews)
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17%
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What Knowledge Manager at Goldman Sachs are saying

Knowledge Manager salary at Goldman Sachs

reported by 1 employee with 10 years exp.
₹15.3 L/yr - ₹19.6 L/yr
74% more than the average Knowledge Manager Salary in India
View more details

What Goldman Sachs employees are saying about work life

based on 1.1k employees
67%
88%
79%
91%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Goldman Sachs Benefits

Cafeteria
Work From Home
Health Insurance
Free Transport
Gymnasium
Child care +6 more
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