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Asset & Wealth Operations - Knowledge Management - Analyst - Hyderabad
0-3 years
Hyderabad / Secunderabad
1 vacancy
Asset & Wealth Operations - Knowledge Management - Analyst - Hyderabad
Goldman Sachs
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Update and/or create new procedural operations documents such as Talking Points/Chat Content, Standard Operating Procedures, Job Aids and policies
- Work with stakeholders such as Delivery managers, product managers, Legal, Risk and Compliance for Knowledge Management documents and procedures and facilitate approvals
- Collaborate with stakeholders such as Legal, Risk and Compliance to create and update procedures
- Maintain central knowledge management tool in coordination with the direct line manager
- Identify opportunities for improvement to manage and optimize Knowledge Management
- The job requires some overlap with US working hours
- Bachelor s degree in information science, library science, business administration or related field in another field with experience creating concise, readable and user-friendly documentation
- Minimum 3 years of demonstrable experience in a related Knowledge Management role
- Knowledge of standard knowledge management platform e.g. Right Answers, Service Now etc.
- Excellent written communication skills, including the ability to effectively convey financial services material with new hires and tenured colleagues alike
- Ability to prioritize and manage multiple simultaneous projects and deadlines
- Ability to question status quo and think through creative solutioning to ensure efficiency and appropriate risk management
- Aptitude for building relationships and ability to communicate complex issues to a wide array of internal partners with different levels of product experience
- Experience working in Knowledge Management platforms/systems
- Experience with instructional design
- Prior Call Center Operations and FinTech Services experience
Employment Type: Full Time, Permanent
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